Conditions of Free Shipping
Our “Free Shipping” covers all standard shipping and handling charges in the UK to get our product safely from us to you. include customs and/or import/export fees.
*Please note that this website shows imported products, so the price does not include value-added tax. If you need a VAT invoice, you need to bear the value-added tax of your country.
*Please note that MYMM® Store currently does not have any expedited shipping options.（If you have requirements for shipping time, please click on the Amazon URL at product details.）
*We promise that if the shipping time exceeds 30 working days, you will get a full refund and you can keep the product for free.
Most items are estimated to ship within 2-4 business days. Business days exclude Fridays and Saturdays. This is the amount of time it takes to leave storehouse.
At this point you will receive an email with tracking information to get an estimate of delivery time. Please note that transit time varies due to many factors and is not guaranteed.
You may cancel your order for a full refund before it is has been released to the warehouse in preparation for shipment. You may email us at Service@mymm.store to see if your order can still be cancelled. After an order has been released to the warehouse you will no longer be able to cancel an order. At this point we will have to process a return for your order.
Products in “new condition” may be returned to us up to 30 days after receiving an order. In order for products to be considered in “new condition”, they must be unused, unassembled, and contain all original product packaging and accessories.
Defective Products Or Incorrect DeliveriesShould you discover a defect in your received product, or should we have delivered incorrect products to you, please contact our Customer Service without undue delay. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.
Our Customer Service will give you instructions for returns of Products and will arrange for the return pick up from the address where the order was originally delivered. You are requested to prepare the products for pick up in the original packaging and condition they were delivered to you. All labels that need to be attached to the packaging will be brought by our delivery partner when picking up your return package. Costs of the return dispatch will be paid by us unless otherwise stated in the Sales Terms.
We will confirm to you by email when your replacement order has been shipped or when your refund has been made, as applicable. Please note that replacements are only possible if we have the items in stock, in other cases you will receive a refund. All refunds will be made by crediting the payment card originally used for the original purchase.
In case of a refund, you shall receive your refund within fourteen (14) days after the day on which we receive the product back from you.